Customer Service

Our Customer service will be happy to assist you from Monday to Friday, 8AM to 5PM (ET).

Call toll-free from USA and Canada: 1-888-407-3784

Email us:


Bodyguard Fitness

9095 25th Avenue

St-Georges, QC (Canada) G6A 1A1



2016-17 Product Limited Warranty

Product Number beginning F1 & Serial Number beginning with 66 or 76

Previous year's products are covered by the warranty terms and conditions of that year.

Bodyguard Fitness warrants all new Bodyguard Fitness products to be free from defects in materials and workmanship for the warranty periods set forth below. The warranty periods begin on the invoice date of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. To claim under this warranty, the owner must make the affected product available for inspection by Bodyguard Fitness or its service representative. Bodyguard’s obligations under this warranty are limited as set forth below.


Residential Warranty Periods and Coverage


page1image4122475 seriespage1image42512


30, 40 & 45 series

Frame & Treadmill Drive Motor     




Limited Parts



10 years

Limited Labor 

3 years 


3 years 

Bonus Wear 

3 years 


2 years 


Commercial Warranty Periods and Coverage 


page2image1972875 series


30, 40 & 45 series

Maximum Usage (average)          

6 hours/day


3 hours/day





Limited Parts

5 years


3 years

Limited Labor

2 years


1 year

Note: All regular shipping charges for parts under warranty are covered by Bodyguard Fitness.

Conditions and Restrictions

1. The warranty applies to the Bodyguard Fitness product only while:

  • it remains in the possession of the original purchaser or company who has registered the product

    with Bodyguard Fitness or provided proof of purchase (original sales invoice).

  • it remains in a residence located in Canada or the USA, or for commercially warranted products remains in a commercial facility in Canada or the USA and does not exceed the permitted maximum average hourly usage per day.

  • the serial number is clearly identifiable and has not been altered or defaced.

  • the owner notifies its authorized dealer or Bodyguard Fitness within 30 days after the

    date of discovery of any nonconformity

  • warranty claims are made within the warranty period.

2. The warranty does not cover damage, failure, operational noise or irregular performance caused by:

  • electrical wiring not in compliance with electrical codes or Bodyguard Fitness’ user manual specifications.

  • accident, misuse, abuse, improper installation, improper service, alignment or calibration or unapproved modification.

  • failure to perform general maintenance as outlined in the user manual including but not limited to the following: cleaning of product, tightening of external screws, deck and walking belt maintenance and rotating of wheels.

3. This warranty does not cover:

  • general wear on parts such as walking belts, drive belts, decks, seat coverings, pedal

    straps and wheels.

  • consumables and cosmetic items, including but not limited to the following: batteries,

    foot rails, grips, stickers, and labels.

  • software (including EPROM and version upgrades).

  • products or accessories not included in the original packaging that can be used with

    Bodyguard Fitness equipment. e.g. iPads, mobile phones, iPods, headphones etc.

4. The Bonus Wear Warranty covers the following original parts for general wear causing irregular product performance that occurs during normal operation in a residential setting (Commercially Warranted Products are not covered by the Bonus Wear Warranty). Parts Covered: Walking Belts, Drive Belts, Decks, Seats, Pedal Straps and Wheels. The Bonus Wear Warranty is above and beyond the Limited Parts Warranty, which covers parts for defects in materials and workmanship only.

In order to qualify for the Bonus Wear warranty, units must be correctly maintained as outlined in the General Maintenance section of the user manual. Parts replaced under the Bonus Wear Warranty will be covered by the limited parts warranty for the remainder of the original period.

Important: The Limited Labor Warranty does not cover parts replaced under the Bonus Wear warranty, only replacement parts and shipping are covered.

Disclaimer and Release

The warranties provided herein are the exclusive warranties given by Bodyguard Fitness and supersede any prior, contrary or additional representations, whether oral or written. Any implied warranties, including the warranty of merchantability or fitness for a particular purpose that apply to any parts described above are limited in duration to the periods of express warranties listed for those same parts. Bodyguard Fitness hereby disclaims and excludes those warranties thereafter. Some states do not allow limitations on how long an implied warranty lasts, so the limitation listed may not apply to you. Bodyguard Fitness also hereby disclaims and excludes all other obligations or liabilities, express or implied, arising by law or otherwise, with respect to any non-conformance or defect in any product, including but not limited to: (a) any obligation, liability, right, claim or remedy in tort, whether or not arising from the negligence of Bodyguard Fitness or its suppliers (whether active, passive or imputed): and (b) any obligation, liability, right, claim or remedy for loss of or damage to any equipment. This disclaimer and release shall apply even if the express warranty set forth fails of its essential purpose.

Exclusive Remedies

For any product listed that fails to conform to its warranty Bodyguard Fitness will provide, at its option, one of the following: (1) repair (with new or certified refurbished parts); (2) replacement; or (3) refund of the net purchase price less installation fees if applicable. Bodyguard Fitness labor warranty service may be obtained by contacting Bodyguard Fitness or the authorized dealer from whom the product was purchased. Bodyguard Fitness compensates service providers for labor warranty repairs at the customer’s location. Extra travel charges may apply. These shall be the sole and exclusive remedies of the buyer for any breach of warranty.

Exclusion of consequential and incidental damages.
Bodyguard Fitness and/or its suppliers shall have no obligation or liability, whether arising in contract (including warranty), tort (including active, passive or imputed negligence and strict liability), or otherwise, for damage to the equipment, property damage, loss of use, revenue or profit, cost of capital, cost of substitute equipment, additional costs incurred by buyer (by way of correction or otherwise) or any other incidental, special, indirect, or consequential damages, whether resulting from non-delivery or from the use, misuse or inability to use the product. This exclusion applies even if the above warranty fails of its essential purpose and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Warranty Registration

Fill in this form to register your warranty.


The fields with an asterisk (*) must be completed.


Service Help

Note: For Product Documentation such as User Manuals and Assembly Guides, visit the DOCUMENTS section.

Visit the Bodyguard Fitness Service You Tube Channel (BodyguardFitService) to view service videos on our products.


Console Software Upgrades

Starting in 2011 many Bodyguard Consoles included a USB Connector which allows easy Console Software Upgrades. Below are the latest versions of console software for each model listed. Check your product's serial number and download the correct console software zip file. In the zip file you will find the Console Software and instructions on how to install the software.



T560X   Serial # 290... (Ver. 2.43)            T520P Serial # 290... (Ver. 2.43)    T460XC  Serial # 290... (Ver. 2.43)
T280P   Serial # 290... (Ver. 2.43)     T260P   Serial # 290... (Ver. 2.43)   T460XC   Serial # 190... (Ver. 1.29)



Upright Bikes


Recumbent Bikes  

E390X Serial # 396... (Ver. 1.07)   V9X Serial # 396... (Ver. 1.07)    R9X Serial # 396... (Ver. 1.07)
E390X Serial # 290... (Ver. 1.07)   V9X  Serial # 290... (Ver. 1.07)   R9X Serial # 290... (Ver. 1.07)
             R6X  Serial # 396... (Ver. 1.07)
            R6X Serial # 290... (Ver. 1.07)



Service Manuals


2012-14 Treadmill Service Guide - *user name & password required (contact or 1.888.407.3784 for more info.) Service Guide includes main parts listing, wiring diagrams and service help for components

Motor Pan Component Service Sheet (Models: F9621*)  - includes wiring diagrams and service/installation help for components in the motor pan (e.g. Drove Motor, MCB, Elevation Motor)

Motor Control Board (MCB) Code Sheet (Model: F9621*) - explains the LED Codes on the MCB and provides assistance for service

Display Error Code Sheet (Model: F9621*) - explains the Error Codes on the Display and provides asisstance on service.